Write customer service response templates


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Write customer service response templates
Writing customer service response templates is like creating a set of instructions for how to respond to customers when they have a question or complaint. These templates help customer service teams save time by having ready-made answers for common customer inquiries. For example, if a customer is asking about the return policy, a customer service team can look up the pre-written response template and provide the customer with the answer quickly and accurately. It’s kind of like creating a recipe for how to make a specific dish. You measure out the ingredients, mix them together in the right order, and before you know it, you have a delicious meal! Fun Fact: The average customer service team receives over 500 customer inquiries per day!