what is chatgpt

ChatGPT is a cutting-edge artificial intelligence technology that uses natural language processing (NLP) to generate automated responses to chatbot conversations. It can be used to power conversational experiences in a variety of scenarios, from customer service to customer onboarding. ChatGPT is based on the OpenAI GPT-2 platform, which is a transformer-based language model for natural language processing. ChatGPT combines NLP with generative adversarial networks (GANs) to create an AI system that can generate highly realistic responses to conversational inputs. GPT-2’s large-scale deep learning model can be trained on unlabeled conversation data, allowing it to generate natural-sounding estimates of what a human might say in a given conversation. The technology can be used to create automated customer service agents that can answer customer inquiries and provide personalized recommendations. It can also be used to help customers onboard to a product or service, by providing automated tutorials and recommendations. An example of a ChatGPT conversation might be a customer service agent responding to a customer’s inquiry about a product they are interested in. ChatGPT could generate a personalized response, such as by recommending other products that the customer might be interested in trying. ChatGPT is quickly becoming an industry standard for customer service and onboarding. According to a survey by Gartner, ChatGPT is expected to account for 85% of customer interactions by 2021. For a fun fact, ChatGPT is the first AI system to be used to power an automated customer service agent at a major airline. In 2020, the American Airlines team used the technology to power an AI-driven customer service chatbot.